Last Updated: September 11, 2026
We want customers to understand clearly how returns and refunds are handled. This policy does not limit mandatory consumer rights that apply under applicable law.
30-Day Return Period
Eligible return requests may generally be submitted within 30 days after delivery. To begin a return, contact: aarongun976@gmail.com
Please include your order number, reason for return, and relevant photographs or video where applicable. Do not mail a product before receiving return instructions.
Change-of-Mind Returns
For a standard change-of-mind return, the item should generally be unused, undamaged, in its original condition, returned with included components, and returned in original packaging where reasonably possible.
Where permitted by law, customers are generally responsible for return shipping costs for change-of-mind returns. Original shipping charges may be non-refundable for change-of-mind returns except where required by law.
Damaged, Defective, Incomplete, Incorrect or Materially Misdescribed Items
If a product arrives damaged, defective, incomplete, incorrect, or materially different from what you ordered, contact us as soon as possible and preferably within 7 days after delivery. Provide where relevant:
- Order number
- Description of the issue
- Photographs or video of the product
- Photographs of packaging or shipping label
After review, an appropriate remedy may include replacement, missing-component shipment, partial refund, full refund, or another remedy required by applicable law.
Where Fernvalee is responsible for a confirmed damaged, defective, incomplete, incorrect, or materially misdescribed order, we will provide appropriate return-shipping arrangements where a return is required.
Non-Returnable Items
Subject to applicable consumer law, certain products may not qualify for a standard change-of-mind return, including personalized or custom-made items, items materially damaged through misuse after delivery, items returned outside the applicable return period, or items missing significant components because of customer use or loss.
These exclusions do not limit rights relating to defective, incorrect, damaged, incomplete, or misdescribed products where mandatory consumer laws apply.
Return Authorization
Contact us before returning an item. Our customer-support team will provide the applicable return instructions, return destination, and any relevant reference information. Do not return products to any location without authorization and return instructions from customer support.
Return Shipping
For eligible change-of-mind returns, return shipping is generally the customer's responsibility where permitted by law. For confirmed merchant-error or defective-product cases, Fernvalee will provide applicable instructions and remedies. We recommend using a trackable return service when the customer is responsible for shipping.
Inspection
Returned products may be inspected after receipt. We may verify product identity, condition, included components, and return eligibility.
Refunds
Approved refunds will generally be issued to the original payment method. After an authorized return has been received and reviewed, please allow up to 14 business days for inspection and refund processing unless applicable law requires a shorter period. Your bank, card issuer, PayPal, or other payment provider may require additional time to display the refunded funds.
Cancelled or Unshipped Orders
If an order is validly cancelled before shipment, an applicable refund will be issued to the original payment method. Where applicable law requires a prompt refund because Fernvalee cannot ship within the applicable promised timeframe, we will comply with those requirements.
Exchanges
We do not guarantee that direct exchanges will be available for every product. Where an exchange is unavailable, a return and separate replacement order may be required.
Contact Us
Email: aarongun976@gmail.com