Track Your Order

Once your order has shipped you will receive an email from us with a tracking number and link to track your order. You can also enter your tracking number in the box below to get the latest status on your shipment.

Please provide your tracking number (not order number):

Once your Fernvalee order has been shipped, we will send a shipping confirmation with tracking information where tracking is available.

Tracking Your Shipment

Enter the tracking number, rather than your order number, into the tracking tool on the website or applicable carrier website. Tracking information may take approximately 24-72 hours after shipment to begin displaying updates.

Processing Time

Orders are generally processed within 2-7 business days before dispatch.

Estimated Delivery

After dispatch, estimated delivery commonly ranges from approximately 7-20 business days depending on destination. Delivery estimates may vary due to destination, customs processing, carrier delays, severe weather, holidays, remote locations, address issues, or other circumstances outside our reasonable control.

Multiple Packages

Some orders may be shipped in more than one package. If this occurs, you may receive a separate tracking number for each package.

Tracking Has Not Updated

Tracking information may temporarily stop updating while a package moves between carrier facilities, travels internationally, is processed by customs, or transfers to a local delivery partner. If tracking has not updated for an extended period, contact us.

Package Shows Delivered but Is Missing

Please first check your delivery location, safe delivery areas, household members, neighbors where appropriate, and carrier delivery notices. If the package still cannot be located, contact us and include your order number and tracking number.

Need Assistance?

Customer Support: aarongun976@gmail.com