These Terms of Service ("Terms") govern your access to and use of fernvalee.com and purchases made through the website. By accessing the website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy. Nothing in these Terms limits mandatory consumer rights that cannot lawfully be excluded.
- Eligibility and Lawful Use
You may use fernvalee.com only for lawful purposes. You must not use the website fraudulently, interfere with website security, introduce malware, misuse another person's information, infringe intellectual-property rights, or attempt unauthorized access to website systems.
- Product Information
We make reasonable efforts to provide accurate descriptions, images, dimensions, materials, features, specifications, pack quantities, and pricing. Colors and appearance may vary slightly because of photography, lighting, screen settings, manufacturing tolerances, packing, or similar factors.
Lifestyle images may contain planters, baskets, props, surrounding decor, or multiple product packs that are not included unless the product page specifically states otherwise. The quantity purchased is determined by the selected product option and order confirmation, not by the number of decorative objects shown in a lifestyle image.
- Artificial Flower Product Characteristics
Artificial decorative flowers may require gentle shaping after unpacking. Flexible stems, petals, leaves, and floral components can shift during packaging or transit. Minor variations in shape, color placement, or arrangement may occur within reasonable manufacturing tolerances.
Descriptions such as UV-resistant, weather-resistant, water-resistant, wind-resistant, or suitable for outdoor use describe intended product characteristics but do not guarantee permanent resistance to all sunlight, weather, wind, moisture, heat, cold, or environmental exposure unless an express written guarantee is stated and supported.
- Pricing and Promotions
Prices are displayed on the website and may change before an order is placed. Promotional prices, discount codes, quantity discounts, or other promotions may be subject to disclosed terms and eligibility requirements.
We aim to ensure pricing, comparative-price, discount, scarcity, and promotional information is accurate and not misleading. If an obvious pricing or promotional error occurs, we may correct the error and, where permitted by law, cancel the affected order. Any paid amount for a cancelled item will be refunded to the original payment method.
- Orders
Submitting an order is an offer to purchase the selected products. We may refuse or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorized, fraud or unauthorized activity is suspected, a material pricing error occurred, fulfillment is not possible, or shipping restrictions apply.
If we cancel an order after payment has been successfully processed, we will refund the applicable amount.
- Payment
Available payment methods are displayed during checkout. Payments may be processed by third-party payment providers. You are responsible for ensuring that payment and billing information submitted during checkout is accurate and that you are authorized to use the selected payment method.
- Shipping and Delivery
Processing times, shipping charges, delivery estimates, eligible destinations, and tracking information are described in our Shipping & Delivery Policy. Delivery dates are estimates unless expressly stated otherwise.
- Returns and Refunds
Returns and refunds are governed by our Returns & Refunds Policy. Nothing in that policy limits statutory rights relating to defective, damaged, misdescribed, incomplete, or incorrect products where such rights apply.
- Taxes and Import Charges
Taxes may be calculated during checkout where applicable. International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, or other government fees. Unless the checkout expressly states that such charges are included or applicable law requires otherwise, these charges may be the responsibility of the recipient.
- Order Changes and Cancellations
Contact us as soon as possible if you wish to change or cancel an order. We will attempt to accommodate requests before fulfillment begins. Once an order has been processed, packed, or shipped, changes or cancellation may no longer be possible. After delivery, applicable return rights are governed by our Returns & Refunds Policy.
- Website Accuracy
We make reasonable efforts to keep website information current. We may correct typographical errors, inaccurate information, product availability, or other inadvertent errors when identified.
- Third-Party Services
Fernvalee uses third-party services such as e-commerce technology providers, payment providers, logistics providers, analytics providers, and advertising providers. Third-party services may be governed by their own terms and privacy practices.
- Intellectual Property
Unless otherwise stated, fernvalee.com content is owned by, licensed to, or lawfully used by Fernvalee. You may not reproduce, distribute, commercially exploit, or republish website content without authorization or another lawful basis.
- Customer Reviews and Submitted Content
If you submit a review, photograph, comment, feedback, or other content, you represent that you have the right to submit it. You must not submit false reviews, misleading claims, infringing material, illegal content, or abusive or defamatory content.
Where you voluntarily submit content for publication, you grant Fernvalee a non-exclusive, worldwide, royalty-free license to display and use that content for legitimate business and marketing purposes, subject to applicable law.
- Privacy
Personal information is processed in accordance with our Privacy Policy.
- Website Availability
We do not guarantee that fernvalee.com will always be uninterrupted or error-free. We may temporarily modify, suspend, or maintain website functions where reasonably necessary.
- Disclaimer
To the fullest extent permitted by applicable law, the website is provided on an "as available" basis. Nothing in these Terms excludes any warranty, guarantee, remedy, or statutory consumer protection that cannot lawfully be excluded.
- Limitation of Liability
To the fullest extent permitted by applicable law, Fernvalee will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from use of the website. Nothing in these Terms limits liability where limitation or exclusion is prohibited by law.
- Severability
If any provision is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
- Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Colorado, US.
- Changes to These Terms
We may update these Terms to reflect changes to our business, website, products, or legal requirements. The current version will be posted with an updated date.
- Contact
Email: aarongun976@gmail.com